Committed to Quality

Committed to quality

Our success depends on the quality of care provided to each and every patient. Our expert team of physicians, nurses, therapists and hospital staff is committed to providing safe, quality and cost-effective care to all patients. We strive to help every patient maximize potential and exceed personal expectations.

Professionally Accredited

Our hospital complies with local, state and federal regulations as well as the accreditation standards of The Joint Commission, a leader in determining quality and safety standards for healthcare delivery. 

Certification in Pulmonary Rehabilitation, Brain Injury Rehabilitation and Stroke Rehabilitation

In addition to Joint Commission accreditation, our pulmonary rehabilitation, brain injury rehabilitation and stroke rehabilitation programs have earned Disease-Specific Care Certification from The Joint Commission.

Rehabilitation is crucial to the recovery process and can be the difference in patients living a lifetime with a disability versus regaining full independence. This Gold Seal of Approval® from The Joint Commission shows our hospital’s commitment to comply with the highest national standards for safety and quality of care for patients recovering from pulmonary conditions, brain injury and stroke.

Learn more about our Disease-Specific Care Certification from The Joint Commission

Top 10% in Class

Our hospital ranked in the top 10% of 797 inpatient rehabilitation facilities in the Uniform Data System for Medical Rehabilitation (UDSMR®) database in 2013.

UDSMR® is a non-profit group that evaluates rehabilitation hospitals on their delivery of quality care that is effective, efficient, timely and patient-centered. We utilize UDSMR® measurement tools to evaluate and track our patients’ progress through the rehabilitation process and then benchmark our performance against national data. This recognition confirms our ability to assist our patients in achieving excellent outcomes helping them return to home and work in shorter periods of time.

Patient and Family Advisory Council

In October 2010, HealthSouth Rehabilitation Hospital of Western Massachusetts established the Patient Family Advisory Council (PFAC) to strengthen the communication and partnerships between its patients, families, caregivers and staff so that the hospital can continue providing exceptional quality care.

The PFAC meets quarterly to address important issues with thoughtful collaboration and discussion in order to develop recommendations on how the hospital can improve the experiences of patients and their families. One of the major objectives of PFAC is to create patient and family centered care so that patients become active participants in their healthcare outcomes. Several areas being addressed include patient safety; the admission and discharge process; healthcare literacy; education; and patient satisfaction. An annual plan is completed that identifies achievements made in the preceding year and areas of focus for the upcoming year.

The PFAC meetings are co-chaired by the Director of Quality and Risk Management and a former patient of the hospital. The PFAC of HealthSouth Rehabilitation Hospital of Western Massachusetts is always looking to recruit new members. After joining the council, a new member goes through an in-depth orientation.

If you are interested in becoming a member or have questions about our PFAC, please contact Deb Santos at 413.308.3323.

The PFAC plan policy is available upon request and our annual report is available for downloading.


The Joint Certification

By demonstrating compliance with The Joint Commission’s national standards for healthcare quality and safety, our hospital is accredited by The Joint Commission.

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See Our Hospital

Join us for a virtual tour of our hospital where you will see our patient rooms, exercise facilities, and more. You can also set up a personal tour by calling our hospital.

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Patient Quote

The compassionate and positive staff is making his stay a positive experience as well as contributing to his recovery
Patsy L. Gruenenfelder

Other patient testimonials »